Why do I even bother?

Most of you know that I'm a SUMO (support.mozilla.org) contributor. I know that Mozilla is all about being open and certainly open to feedback. However, why should I still bother? It seems that the past few times, I've started a thread in the contributors forum and got a basic response. The suggestions, the feedback provided, seemed to be received but I don't think it's gone anywhere. No actions were made or taken after me suggesting items, all I received was a response that obviously doesn't satisfy or rectify the present issue. It seems to occur often that when something breaks, the "suggestion" from X period of time ago is fixed. Why not, take the feedback into account, see what can be done and then possibly work on it, instead of having X break which then a fix needs to be pushed out which resolves it.
I know by now, that teams are pressured, that there are set goals for each quarter and that they need to reach that goal. There doesn't seem to be any time for volunteers anymore, it's all about Mozilla. Why is is so hard nowadays to get something done?
Sure, I'm young, my feedback doesn't matter, and that's alright ;-)

I'm happy that there have been occasions where I do  get awesome responses, but why do I still bother when the response I'm wanting is lacked?

I'll show some examples below:

https://support.mozilla.org/en-US/forums/social-media/710219

https://support.mozilla.org/en-US/forums/contributors/710304

https://support.mozilla.org/en-US/forums/contributors/710305

https://support.mozilla.org/en-US/forums/contributors/709519

The level of care seems to be gone. I know that Mozilla has its priorities, but what can a single person like me do?

2 thoughts on “Why do I even bother?

  1. Benjamin Kerensa

    Hey Andrew,

    I’m sure Madalina has definitely noted all of your feedback the thing is that team is small and has a lot of work and right now even if they wanted more staff there is tightness around hiring so many teams are working with what they have and often this means prioritizing things.

    I’m sure the situation with gaming of the AoA leadership board will be sorted out in the near future. Until then please hang in there and keep up the good feedback.

    Reply
  2. Jayakumar Sadhasivam (iamjayakumars)

    Hi Andrew, As Benjamin mentioned SUMO is the biggest project in mozilla with small paid staffs. When I met Madalina, she takes notes of each and everything. After the Rosana moved to REPS Program, Madalina had a tough time because she needs to take care of everything, it makes her too busy. Everyone needs some time.
    I Hope you know that, the feature SUMO website comes with so many new features including changes in Canned Responses. Even I spoke to Madalina and Rosana about categorizing the Canned Responses. Just give some time. Everything will be solved ASAP.

    Reply
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